Food & Drink During Disruption

In the event of a flight disruption, passengers may be eligible to receive a credit towards a meal or snack by the Air Passenger Protection Regulations (APPR). Here’s how the process works:

Receiving Your Credit

1. Notification of Credit: The airline will inform passengers of their eligibility for a meal or snack credit at the time of disruption. 
2. Boarding Pass Activation: The credit is tied to your boarding pass, allowing easy redemption.

 

Participating Merchants by Airport

The following airports support this program. Check with airport information desks for detailed merchant lists:

Airport Code	Airport Name	Participating Merchants
YYZ	Toronto Pearson	YYZ Terminal 1 and 3
YVR	Vancouver International Airport	YVR Main Terminal
YYC	Calgary International	YYC Main Terminal
YUL	Montréal–Trudeau International Airport	YUL Main Terminal
YEG	Edmonton International	YEG Main Terminal
YOW	Ottawa MacDonald-Cartier International Airport	YOW Main Terminal
YHZ	Halifax Stanfield International Airport	unavailable
YWG	Winnipeg International Airport	Main Terminal
YLW	Kelowna International Airport	YLW Main Terminal

How to Redeem Your Credit:

1. Locate a Participating Merchant: Check the table above or inquire at the airport to find participating merchants.
2. Scan Your Boarding Pass: Present your boarding pass to the merchant. The applicable credit will be applied to your purchase.
3. Enjoy Your Meal or Snack: Select your preferred option from the merchant’s offerings.
   
   

Important Notes

• Validity: Meal/snack credits are valid only on the day of disruption and within the airport.
• Non-Transferable: Credits are non-transferable and linked to your boarding pass.
• Merchant Availability: Merchants may vary based on time and operational factors.
  
  

For further assistance, don't hesitate to get in touch with our customer support team or airport staff. We appreciate your understanding and patience during disruptions.