Claire Thomas

In this article: Travel Voucher Overview Travel Vouchers vs Future Travel Credits How to Book Using a Travel Voucher Common Travel Voucher Errors Travel Voucher Terms and Conditions Travel Vouche...

In this article: Medications Medical Devices Oxygen and Portable Oxygen Concentrators Contacting our Medical Desk Medications Critical medications should accompany the passenger in their carry-on...

Future travel credits (FTC) may be issued when you decide to cancel a ticket. The unused portion of the ticket will be available as a credit and can be used for future bookings.   Tickets Eligible ...

In this article: Assistance Available Wheelchair Options How to Request a Wheelchair Assistance Available When a passenger requests wheelchair assistance, Flair can assist with: Pre-boarding as...

If passengers plan to travel with a mobility device, we request that they notify Flair at least 48 hours before the flight’s departure. If they have been unable to provide us with 48 hours' notice,...

When a customer requests wheelchair assistance, we can assist at the airport with the following: Bringing the customer from the check-in counter, through the security screening, and to the departu...

Most Canadian airports offer curbside assistance at accessible drop-off and pickup locations, while international and US airports may not offer this service. Curbside assistance includes help at t...

When a customer requests wheelchair assistance, we can assist on board with: Offering pre-boarding assistance & locating the passenger's seat. Please note customers must be present at the time of...

We are committed to supporting customers who require additional assistance due to disabilities or medical conditions. In this article: Medical Accommodation Program Overview Applying for the Medic...

We accept service dogs on our flights*.  In this article: Definition of a Service Dog Notification Recommendation Onboard Seating Animal Relief Areas Registering and Booking a Service Dog Travel O...