Travel Vouchers

In this article:

• Travel Voucher Overview
• Travel Vouchers vs Future Travel Credits
• How to Book Using a Travel Voucher
• Common Travel Voucher Errors
• Travel Voucher Terms and Conditions

Travel Voucher Overview

Flair's Travel Vouchers are like digital coupon codes that you can use to purchase a Flair reservation. Voucher Codes are sometimes referred to as Promo Codes, but they aren't Promo Codes. 

Travel Vouchers are ten-character codes containing both numbers and letters, which are sent to customers via email.

Flair does not issue paper vouchers or coupons, and travel vouchers are not available for purchase.

Travel Vouchers vs Future Travel Credits

Travel Vouchers are different than Future Travel Credits. Future Travel Credits appear on your Manage My Booking page and are linked to a specific booking reference number (PNR).

Future Travel Credits are auto-generated when a PNR is cancelled. The balance of the cancelled booking will remain on the PNR.

How to Book Using a Travel Voucher

Travel Voucher codes can used on our website, flyflair.com, by entering the 10-character code on the payment page.

Common Travel Voucher Errors

The most common Voucher error message is “This voucher code is not valid or expired”.

This error will occur if the Voucher Code is used (has been redeemed) or expired. 

If you receive this error, check if you have used it or if it is expired. If you think you've received this message in error, please contact our Contact Centre for more information.

Travel Voucher Terms and Conditions

These terms and conditions apply to electronic travel vouchers ("Travel Voucher") issued by Flair Airlines Ltd. ("Flair") to a customer.

1. Flair Travel Vouchers can only be redeemed:
   • by the customer whose email address the Travel Voucher was issued to;
   • using Flair's online booking system or web app
   • for the booking class for which Flair issued the Travel Voucher.
2. Flair Travel Vouchers cannot be used:
   • at any airport location, including counters or kiosks;
   • as a payment method using any self-serve check-in options online, including fees or upgrades; or
   • inflight.
3. Travel Vouchers can only be used for new bookings and must be redeemed at the time of booking. Flair will not issue refunds, credits, or anything else where the customer did not redeem a Travel Voucher at the time of booking.
4. Travel Vouchers expire on the date indicated in the Travel Voucher email the customer receives from Flair. Once a Voucher expires, it is no longer valid and cannot be reactivated.
5. Travel Vouchers are limited to one (1) per person and cannot be combined with each other or any other form of travel credit.
6. Applicable taxes and fees are extra unless otherwise explicitly stated.
7. Applicable cancellation fees apply when the customer cancels a booking made using a Travel Voucher.
8. Travel Vouchers do not hold any monetary value. Flair will not refund or pay a customer for any Travel Voucher in the event of a flight cancellation.
9. Travel Vouchers are non-transferable unless otherwise explicitly stated in the Voucher email the customer receives from Flair.
10. Travel Vouchers cannot be sold or transferred. If any unauthorized sale, transfer, or attempted sale or transfer of a Travel Voucher occurs, Flair may immediately cancel the Travel Voucher and any associated booking without notice or compensation.
11. Applicable fare differences apply when using Travel Vouchers. If the customer changes a booking and the value of the new booking is lower than the previous booking, the difference in value will be forfeited.
12. Flair is not responsible for Travel Vouchers that are undeliverable or otherwise not received by a customer due to inaccurate delivery information, including an incorrect email address. It is the customer's responsibility to carefully review and confirm their details when requesting the Travel Voucher from Flair.
13. Flair reserves the right to amend these Terms and Conditions at any time. Flair will notify customers of any such amendment by posting an updated version on its website at https://flyflair.zendesk.com/hc/en-us/articles/24611697727639-Travel-Voucher. The customer is responsible for regularly reviewing such Terms and Conditions.