Requesting a Refund for Fees and Charges

Please submit a request on our Refund Webform for any of the following fees or charges:

• Seat Assignment Charges
• Sports Equipment Charges
• Baggage Fees
• Airport Check-In Fee
• Booking Modification Fees
• Duplicate Charges
• Incorrect Charges

Click Here for the Refund Webform

Claims under APPR or reimbursement for incidentals during a disruption can be requested below:

• Learn more about your passenger rights
• Eligible reimbursements include hotels/alternative lodging, meals, and alternative transportation

Click Here for the Compensation and Incidentals Webform