Claire Thomas

In this article: Travel Voucher Overview Travel Vouchers vs Future Travel Credits How to Book Using a Travel Voucher Common Travel Voucher Errors Travel Voucher Terms and Conditions Travel Vouche...

Future travel credits (FTC) may be issued when you decide to cancel a ticket. The unused portion of the ticket will be available as a credit and can be used for future bookings.   Tickets Eligible ...

In this article: Medications Medical Devices Oxygen and Portable Oxygen Concentrators Contacting our Medical Desk Medications Critical medications should accompany the passenger in their carry-on...

In this article: Assistance Available Wheelchair Options How to Request a Wheelchair Assistance Available When a passenger requests wheelchair assistance, Flair can assist with: Pre-boarding as...

If passengers plan to travel with a mobility device, we request that they notify Flair at least 48 hours before the flight’s departure. If they have been unable to provide us with 48 hours' notice,...

When a customer requests wheelchair assistance, we can assist at the airport with the following: Bringing the customer from the check-in counter, through the security screening, and to the departu...

Most Canadian airports offer curbside assistance at accessible drop-off and pickup locations, while international and US airports may not offer this service. Curbside assistance includes help at t...

When a customer requests wheelchair assistance, we can assist on board with: Offering pre-boarding assistance & locating the passenger's seat. Please note customers must be present at the time of...

We accept service dogs on our flights*.  In this article: Definition of a Service Dog Notification Recommendation Onboard Seating Animal Relief Areas Registering and Booking a Service Dog Travel O...

We are committed to supporting customers who require additional assistance due to disabilities or medical conditions. In this article: Medical Accommodation Program Overview Applying for the Medic...