Medical Attendant - Support Person

We are committed to supporting customers who require additional assistance due to disabilities or medical conditions.

In this article:

• Medical Accommodation Program Overview
• Applying for the Medical Accommodation Program
• Booking a Reservation

Medical Accommodation Program Overview

We offer a Medical Accommodation program that allows customers to travel with a support person (not provided by Flair). The support person must be over 18 years old and able to assist the applicant.

The Medical Accommodation program is for only for flights travelling solely within Canada.

Under the Medical Accommodation program, we do not charge a fare for an additional seat for the applicant’s support person; however, we must collect all applicable taxes and fees on behalf of the airport authorities and the federal government.

Please note that the Medical Accommodation program is not for customers who are not disabled due to their medical condition or obesity, require a support person only at their destination but not inflight, or may want a travel companion for reasons other than a disability.

For reservations under the Medical Accommodation Program, please contact our Medical Desk, as this is unavailable on our website.

Applying for the Medical Accommodation Program

Complete, scan, and email the Medical Accommodation Form to [e-mail]. Please note:

• Customers must ensure that all information is printed legibly.
• All fees incurred for completing these forms are the customer's responsibility.
• The Medical Accommodation form must be submitted as soon as possible and no later than seven (7) business days before the flight's departure to allow for adequate time for review.
• Incomplete forms will not be reviewed or processed.

Applications will be reviewed based on the medical information provided by the customer and their attending physician and according to Canadian Transportation regulations. For more information, visit the Canadian Transportation Agency's website.

The applicant will be contacted via telephone or email to advise them if the application has been approved or declined.

Booking a Reservation

For more information, add an accessibility request to an existing reservation, or for assistance with making a booking, please call our Medical Desk at 1-833-382-5421. Voice relay service is also available by calling 711.