Wheelchair Assistance - Onboard

When a customer requests wheelchair assistance, we can assist on board with:

• Offering pre-boarding assistance & locating the passenger's seat. Please note customers must be present at the time of the pre-boarding call. Once general boarding begins, passengers will be required to board after other customers.
• Providing customers with individualized safety briefings and demonstrations and advise them of any announcements made on board, if necessary.
• Opening food or beverage packages, cutting large food portions, and describing the food and its location, if needed.
• If required, assisting customers with storing and retrieving their carry-on and/or personal items.
• Assisting customers in accessing available inflight entertainment systems, if applicable.
• Checking on customers periodically to inquire about their needs and offer assistance.
• Assisting customers in accessing the aircraft lavatory, if applicable.

Please Note

We do not currently offer onboard wheelchairs on our entire fleet.

Flair cannot assist with:

• Using washroom facilities
• Taking medications
• Managing meals