Explore Our Topics

Accessible Services

• Medications and Medical Devices
• Booking a Wheelchair on a Reservation
• Mobility Devices
• Wheelchair Assistance - At the Airport
• Curbside Wheelchair Assistance
• Wheelchair Assistance - Onboard

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Preparing for Travel & Travel Documents

• Travel Documents
• Bundles
• Flair Connect Virtual Interlining

Family Travel

• Infants
• Children - ages 2 to 12
• Young Travellers - ages 12-17
• Expectant and New Mothers
• Car Seats & Restraint Devices
• Family Seating

Payments, Refunds, or Credits

• Travel Vouchers
• Future Travel Credits
• On-Time Guarantee
• Acceptable Forms of Payment
• Scams and Fraudulent Activity
• Requesting a Refund for Fees and Charges

Baggage

• Carry-on Baggage
• Personal Item
• Checked Baggage
• Sports Equipment

Travelling with Pets

• Pets in Cabin

Changing, Cancelling, or Modifying a Reservation

• Cancel For Any Reason (CFAR)
• Name Corrections
• Cancelling for Extenuating Circumstances

Flight Disruptions (Delays/Cancellations/Changes by Flair)

• Passenger Rights and Recourses
• Food & Drink During Disruption